thinkinno technologies

Employee Assist

Solution Overview

Employees routinely contact HR or hunt through PDFs for answers that already exist somewhere in the company's documentation — they just can't find it quickly. Employee Assist unifies three purpose-built AI helpers into a single company-wide assistant: App Helper (grounded in the Help / User Manual), SOPs Helper (grounded in the SOP Manual), and Guidelines Helper (grounded in the Guidelines Manual) — combined into one conversational assistant that gives employees instant answers on Guidelines, Policies, and Procedures without searching multiple files or contacting HR for routine questions.

  • Employees get an immediate, accurate answer to policy, process, and how-to questions, any time.
  • HR and support teams spend less time on repetitive queries and more on higher-value work.
Employee Assist
Three Helpers. One Assistant.

Each module is grounded in its own source manual, unified under one employee-facing chat experience.

App Helper
Help / User Manual

Trained on the application's Help / User Manual so users can ask natural-language "how do I..." questions and get instant, manual-grounded answers instead of searching through documentation.

SOPs Helper
SOP Manual

Trained on the company's SOP Manual, letting employees instantly ask process-related questions and get step-by-step, SOP-grounded answers instead of manually searching through the documents.

Guidelines Helper
Guidelines Manual

Trained on the company's Guidelines Manual, giving employees instant, guideline-grounded answers to policy and compliance questions instead of searching through lengthy documents.

Challenges / Business Problems

Build Product with features like

Combine three separate manuals — Help/User, SOP, and Guidelines — into one unified knowledge base.
Answer natural-language "how do I..." questions grounded in the Help / User Manual.
Answer process questions with the exact approved steps from the SOP Manual.
Answer policy and compliance questions grounded in the Guidelines Manual.
Keep every response grounded strictly in its own source manual, with no mixing across modules.
Reduce repetitive how-to, process, and policy queries handled manually by support and HR.
Support updates automatically whenever any of the three manuals is revised.
Present every answer in a clear, consistent, employee-friendly tone across all three modules.

Project Overview

Schedule
6 Weeks
Agile iterative development cycle across all three modules
Team Size
4 Experts
Developers, AI Engineer, Business Analyst & QA Engineer
Employee Assist project overview
User Overview
Region
India
Industry
HR / Enterprise
Technologies
Open AI APIs
Open AI Agent
Web API .NET Core
Dot Net
HTML, CSS, Javascript, jQuery
C#
MS SQL Server 2019